Quote:
Originally Posted by deluxdon
Try to contact them thorugh phone (very quick response and solution). If you think about cost then don't worry use Gizmo Project which allow you to phone them free of cost from your pc 
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I think you need to refer one friend to sign up for a new Gizmo account to have 40 minutes of free landline call. Has anyone used it?
Back to topic, there is no other better option than to call them and resolve the issue via phone.