Customer Service: From Satisfaction to Delight

[iGuides]

A provision of service to a prospective customer before purchase and to a customer during and after the purchase can be termed as customer service.

These services are important to improve the feeling of satisfaction in the customer. This will ensure the customer’s expectations are met with. The type and importance of customer service varies greatly. This variation is basically dependent on the product, industry and the customer profile. While a novice customer requires more of pre-purchase service an expert customer would need more attention during and after purchase.

The importance of customer service increases many folds for the service industry when compared to a product based industry. The customer service may either be provided by a person like a sales representative or an automated system like a website. Technology has advanced to an extent where the customer service has many tools to support them. While a support website helps a customer find the answers to his query, a live chat with a technical staff could be of a much bigger help in cases where the customer is not able to make decisions based on the limited knowledge of the product the customer has.

Help desk is another customer service tool which is found to be very effective. The customers are provided with a toll free number which they can dial when they need any technical assistance for the product they purchase. Software like incident tracking system assists in running the help desk in an efficient manner.

In most cases today the customer service before and after purchase is outsourced to another agency because it is not considered as a core operation. Some of the advantages of outsourcing include cost saving, improved quality, less staffing issues and in today’s global market the most significant advantage is the freedom for worry of time zones.

Some useful Links on Customer Service are:

Customer Service
Customer Service Training Customer Service Skills Training Service
Adobe - Support : Customer service

Source: iGuides.org Business Talk

[WorldWide]

Quite interesting..must say a good share-out to everybody..

Thanks

[Zafar Ahmed]

Customer support depends on the representative as well, they are responsible to make sure that customers are satisfied and provided adequate level of help.

Just my two cents

[Kaushal]

You guys got to read this amazing article on Customer service.
Seven steps to remarkable customer service - Joel on Software

Its great. Must read ..

[descorpio]

Originally Posted by Kaushal

You guys got to read this amazing article on Customer service.
Seven steps to remarkable customer service - Joel on Software

Its great. Must read ..

The link was good dude. very much informative. Also the points by admin are very important. They are very much valuable and sensible. Any business must satisfy the clients. Because if we can make our customers happy,they will give us business.

[linkingpro]

Originally Posted by iGuides

A provision of service to a prospective customer before purchase and to a customer during and after the purchase can be termed as customer service.

These services are important to improve the feeling of satisfaction in the customer. This will ensure the customer’s expectations are met with. The type and importance of customer service varies greatly. This variation is basically dependent on the product, industry and the customer profile. While a novice customer requires more of pre-purchase service an expert customer would need more attention during and after purchase.

The importance of customer service increases many folds for the service industry when compared to a product based industry. The customer service may either be provided by a person like a sales representative or an automated system like a website. Technology has advanced to an extent where the customer service has many tools to support them. While a support website helps a customer find the answers to his query, a live chat with a technical staff could be of a much bigger help in cases where the customer is not able to make decisions based on the limited knowledge of the product the customer has.

Help desk is another customer service tool which is found to be very effective. The customers are provided with a toll free number which they can dial when they need any technical assistance for the product they purchase. Software like incident tracking system assists in running the help desk in an efficient manner.

In most cases today the customer service before and after purchase is outsourced to another agency because it is not considered as a core operation. Some of the advantages of outsourcing include cost saving, improved quality, less staffing issues and in today’s global market the most significant advantage is the freedom for worry of time zones.

Some useful Links on Customer Service are:

Customer Service
Customer Service Training Customer Service Skills Training Service
Adobe - Support : Customer service

Source: iGuides.org Business Talk

I agree totally with you on all points.100% true and excellent stuff