Greetings from Costa Rica

RichardBlank · #1 (**permalink**) 12-04-2007, 12:08 AM

I wanted to introduce myself to this community. I look forward to sharing ideas with other posters.

Best regards,

Richard

Costa Rica's Call Center

3wlink · #2 (**permalink**) 12-04-2007, 04:18 AM

Hello RichardBlank, welcome to the iguides community. You will surely find lots of good people with whom you can share your ideas, thoughts and skills.

Good Luck

Reza

**Zafar Ahmed** · #3 (**permalink**) 12-04-2007, 06:34 AM

Hello Richard,

Welcome to iGuides Community - Thank you for joining. I have a 3 months of experience in running a call centre with a friend of mine-

do you do outbound or inbound? - what campaigns?

**WorldWide** · #4 (**permalink**) 12-04-2007, 08:10 AM

Hello Richard,

Welcome to iGuides, hope you will definitely enjoy your time here.

**iGuides** · #5 (**permalink**) 12-04-2007, 08:25 AM

Hi Richard,

Welcome to iGuides, I hope you will have great time while staying here and mixing with other members.

**deluxdon** · #6 (**permalink**) 12-04-2007, 10:19 AM

Hello Richard,

Welcome to iGuides Forums.

DON.

RichardBlank · #7 (**permalink**) 12-04-2007, 04:29 PM

Reza, Don, WorldWide and iGuides.

Nice to meet everyone. Thanks for the welcome..

Zafar Ahmed

Nice to see another businessman in the outsourcing industry. We handle inbound and outbound campaigns for small to medium sized companies. Nothing over 100 seats. We focus on Spanish/English projects for North, Central and South America. I wish you and your friend the best of luck. Please feel free to contact me if I can share my expertise in telemarketing and call center management.

**Zafar Ahmed** · #8 (**permalink**) 12-05-2007, 12:47 PM

Quote:

Originally Posted by RichardBlank

Reza, Don, WorldWide and iGuides.

Nice to meet everyone. Thanks for the welcome..

Zafar Ahmed

Nice to see another businessman in the outsourcing industry. We handle inbound and outbound campaigns for small to medium sized companies. Nothing over 100 seats. We focus on Spanish/English projects for North, Central and South America. I wish you and your friend the best of luck. Please feel free to contact me if I can share my expertise in telemarketing and call center management.

Hi Richard,

Thank you for your response.

Telemarketing has been facing criticism, it is said they are associated with various scams and frauds such as pyramid schemes. I think telemarketing calls are now often considered an annoyance.

How do you cope up with this?

RichardBlank · #9 (**permalink**) 12-05-2007, 07:00 PM

Quote:

Originally Posted by Zafar Ahmed

Hi Richard,

Thank you for your response.

Telemarketing has been facing criticism, it is said they are associated with various scams and frauds such as pyramid schemes. I think telemarketing calls are now often considered an annoyance.

How do you cope up with this?

Very good question.

I will only accept respectable campaigns that abide by all US and international laws. I am approached everyday with at least a dozen offers that sound very interesting, but not may be in my best interest.

In regards to telemarketing calls, it all depends on the person. The best advice that I share is to tell your agents that strangers are friends that you have not met yet. You may get "hung up on" for a living, but, if you play your percentages, you will make sales everyday. If an agent has a bad call or the person hung up on them, I have one word for that...NEXT.

Remember, smile when you dial.

I hope that helps.

Richard

**Zafar Ahmed** · #10 (**permalink**) 12-05-2007, 08:38 PM

Quote:

Originally Posted by RichardBlank

Very good question.

I will only accept respectable campaigns that abide by all US and international laws. I am approached everyday with at least a dozen offers that sound very interesting, but not may be in my best interest.

In regards to telemarketing calls, it all depends on the person. The best advice that I share is to tell your agents that strangers are friends that you have not met yet. You may get "hung up on" for a living, but, if you play your percentages, you will make sales everyday. If an agent has a bad call or the person hung up on them, I have one word for that...NEXT.

Remember, smile when you dial.

I hope that helps.

Richard

Hi Richard,

These are few nice tips - thank you.

If your target market is USA - I believe almost 80% of the people have their numbers with the National Do Not Call Registry operated by the Federal Trade Commission (FTC).

The problem that most of the call centres are facing these days are, even if you have a legitimate campaign but because of these fraud campaigns it is impossible to do a sale!

Call centre is good for inbound I would say - inbound campaigns are hard to get though, companies like to outsource to major BPO's like TRG.